Well known Investment Bank

    • The company invested in banking front office, KPO and BPO businesses in Mumbai & Pune
    • We provided a full fledged RPO solution across all three business units and managed all channels of recruitment except campus hiring.
    • The company invested in banking front office, KPO and BPO businesses in Mumbai & PuneHired approximately 350 ( KPO + front office) and 100 (F&A, IT in BPO) employees ranging from entry level to Directors in a span of 1 year � this was a combination of niche skills and generic skills

Challenges
  • Setting up of new center in Powai from scratch
  • Changeover from Taleo to PeopleSoft
  • Multi-location sourcing support and different skill levels search in each location ( for e.g. Front office � investment bankers, KPO � analytics, BPO transactional processing and IT)
Solution
  • Deployed team of two CSM, one PRS and one Database administrator with relevant industry sourcing experience and ability to manage high end stakeholders.
  • Trained one team member to become subject matter expert in People Soft to manage implementation
  • Communication between various centers and APAC, providing regular updates and escalations
Results
  • Successfully set up a new center; met the budgeted 350 headcount
  • Implemented technology change and a robust recruitment process
  • Time to hire was less than 45 days; achieved diversity in source mix
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