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Well known Investment Bank
The company invested in banking front office, KPO and BPO businesses in Mumbai & Pune
We provided a full fledged RPO solution across all three business units and managed all channels of recruitment except campus hiring.
The company invested in banking front office, KPO and BPO businesses in Mumbai & PuneHired approximately 350 ( KPO + front office) and 100 (F&A, IT in BPO) employees ranging from entry level to Directors in a span of 1 year � this was a combination of niche skills and generic skills
Challenges
Setting up of new center in Powai from scratch
Changeover from Taleo to PeopleSoft
Multi-location sourcing support and different skill levels search in each location ( for e.g. Front office � investment bankers, KPO � analytics, BPO transactional processing and IT)
Solution
Deployed team of two CSM, one PRS and one Database administrator with relevant industry sourcing experience and ability to manage high end stakeholders.
Trained one team member to become subject matter expert in People Soft to manage implementation
Communication between various centers and APAC, providing regular updates and escalations
Results
Successfully set up a new center; met the budgeted 350 headcount
Implemented technology change and a robust recruitment process
Time to hire was less than 45 days; achieved diversity in source mix